Privacy Policy

At Flourish Aesthetics, we are committed to protecting your privacy and handling your personal and medical information with the highest level of care. This policy outlines how we collect, use, and protect your data in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code.

1. Information We Collect

To provide safe and effective aesthetic treatments, we collect personal and health-related information, including:

Contact Details: Name, email address, phone number, and physical address.
Medical History: Relevant health conditions, medications, allergies, and previous aesthetic treatments.
Treatment Records: Details of consultations, products used, and clinical outcomes.
Photographs: Clinical images taken before and after your treatment.

2. How We Use Your Information

Your information is used solely for professional purposes, including:

Clinical Safety: Determining your suitability for treatments and ensuring safe practice.
Documentation: Maintaining accurate clinical records as required by health regulations.
Communication: Managing appointments, providing aftercare support, and sending necessary clinic updates.
Website Analytics: Standard website data (such as cookies) may be used to improve your browsing experience, though this data remains anonymous.

3. Disclosure & Third Parties

We value your trust. Your personal information will never be shared, sold, or rented to third parties for marketing purposes. We only disclose your information:

When you have provided explicit written consent.
When required by New Zealand law or to comply with a legal obligation.
To professional medical advisors if required for your safety.

4. Photography & Social Media Consent

Clinical photographs are a vital part of your medical record used for monitoring treatment outcomes and documentation.

Clinical Use: Images are used for monitoring your progress and internal education.
Marketing Use: With your separate, written consent, images may be used for social media, marketing, or educational purposes.
Your Choice: You may decline permission for marketing use at any time without it affecting your treatment or care.

5. Data Security & Retention

All client information and medical records are kept confidential and stored securely using encrypted, industry-standard systems. We retain your health information for the duration required by New Zealand health privacy regulations.

6. Your Rights & Access

Under the Privacy Act 2020, you have the right to:
Access: Request a copy of the personal and medical information we hold about you at any time.
Correction: Request that we correct any information you believe is inaccurate.
Withdrawal: Withdraw your consent for marketing communications or social media usage.

If you have any questions regarding this policy or how your data is handled, please contact us at [Insert Email Address].